Exchange Policy for Menaturally

At Menaturally, customer satisfaction is our top priority. We strive to provide the highest quality products and service. To maintain these standards, we have established the following exchange policy:

No Refunds and No Returns

All sales are final. We do not accept returns or offer refunds for any products purchased from Menaturally. This policy helps us ensure that all our customers receive fresh, high-quality items.

Exchanges

While we do not offer returns or refunds, we understand that sometimes, issues with a product may arise. Therefore, we do allow exchanges under certain conditions:

• Damaged or Defective Products:

  • If you receive a product that is damaged or defective, please contact our customer service team within 7 days of receiving your order.
  • Provide detailed information about the issue, including photos of the damaged or defective product.
  • Our team will review your request and, if approved, arrange for an exchange of the same item.

• Incorrect Items:

  • If you receive an incorrect item, please contact our customer service team within 7 days of receiving your order.
  • Provide your order number and details about the incorrect item.
  • We will review your request and, if approved, arrange for an exchange for the correct item.

Exchange Process

1. Contact Customer Service:

   • Reach out to our customer service team via email or phone with your exchange request.
   • Include your order number, photos (if applicable), and a detailed description of the issue.

2. Approval:

   • Our customer service team will review your request and notify you of the approval status within 3 business days.

3. Shipping:

   • If your exchange request is approved, we will provide instructions for returning the damaged, defective, or incorrect item.
   • Once we receive the item and verify the issue, we will ship the replacement product to you at no additional cost.

Important Notes

• Exchanges are only available for the same product originally purchased.
• Items must be unused and in their original packaging to be eligible for exchange.
• Shipping fees are non-refundable.

We appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact our customer service team. Thank you for choosing Menaturally!